Telephone Orders
01588 620717
Terms and Conditions
Evergreen Internet Services
Our aim is to deliver customer satisfaction. Our reputation is now well established in the industry for strong customer service. We welcome any comments or suggestions which may improve our service, please email mail@uk-telescopes.co.uk or phone (0044) 01588 620717
Coverage
We supply worldwide. Large items have additional delivery charge outside of mainland UK and Northern Ireland. Orders placed by mistake will be refunded by cheque less a £15 administration fee.
Delivery
All orders taken in the morning before 12:00 will be despatched same day for delivery within 2-4 working days (usually next day) please telephone if a faster delivery service is required.
Any order below £10.00 will cost £3.50 delivery within mainland UK
Any order above £10.00 and below £150.00 will cost £4.50 within Mainland UK
Any order above £150 is free delivery within mainland UK
Orders outside of the UK will be charged additional delivery charge, please contact us
If change of address after despatch will incur additional charge of £16.15
We make every effort to deliver on time and within these timescales but sometimes have to rely on other parties but delays are rare.
International Orders
In the event of receiving a faulty item please note that Evergreen will not be responsible for any subsequent carriage charges incurred.
Payment
Please make Cheques payable to Evergreen Internet Services. Postal orders should be crossed for security. Do not send cash Allow up to five working days for Cheques to clear. Payment can also be made by PayPal using our shopping cart. Telephone orders - we accept most major credit cards.
Privacy
Personal data is held under the terms of the Data Protection Act. We do not disclose buyers' information to third parties.
Returns
Please contact us before returning any products. If your goods are incorrect or you wish to cancel upon receipt, you must notify us in writing within 7 working days, we will refund or replace upon return of these goods if returned in reasonable condition. We offer a replacement upon return of any faulty goods. We cannot be held responsible for any item lost or damaged during delivery. We do not operate on a sale or return basis, all sales are final. All goods are covered by the manufactures one year guarantee. The return postage costs will be met by Evergreen Internet Services only when returning faulty or substitute items and have notified us within 48 hours. In all other instances, postage costs will be met by the consumer. The Consumer Protection (Distance Selling) Regulations 2000" full information can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm
Availability
All goods are normally in stock but may be subject to availability, if any goods are out of stock we will inform you as soon as possible giving you a delivery date, if this is not acceptable you may cancel the order with a full refund by cheque.
Cancellation
You have a right to cancel your order for any item purchased under the Distance Selling Regulations. To cancel you must write to us within seven working days of delivery of your items, quoting your order number. You must take reasonable care of the items and you must not use them. If the item has been used or any seals broken then it will be taken that you have accepted the goods and cannot return them under the Distance Selling Regulations. The return costs for any item being returned is at your expense and you agree to this by placing an order.
Information
All sizes and measurements are approximate but we do try to make sure that they are accurate. All descriptions of goods are to assist in making a purchase and we do try to make them as accurate as possible. Evergreen Internet Services will use reasonable practices to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it is free from errors, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we do not accept liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
Buying Online
Making a
purchase online is very simple and fast. Once you have decided which item you
would like to buy simply click on ‘Add to Basket’ and follow the prompts via our
secure server PayPal, you will be asked for a few details e.g. name, address,
and card number.
We accept most major credit cards. You may also send your credit card
information by phone.
You can place your order by phone using our hotline number 7 days a week between
9.00am and 5.00pm by calling the shop on 01588 620717
Despatch
We normally expect to process your order within 1 hour and for same day dispatch if orders are before 12:00am.
Delivery
We deliver your order straight away. We will normally send your order to arrive with you in 2-3 working days. We do not accept international orders or orders to Northern Ireland.
Damaged Goods
Damaged goods must be reported within 24 hours of receipt. Evergreen will arrange collection of damaged goods.
Out of Stock Items
If your item is out of stock, you will be contacted immediately and offered the option to cancel your order or wait for the item to come in.
Additional Charges
The prices you see are the prices you pay, any applicable taxes are already included in the price shown.
Credit Card Security
All credit card numbers are encrypted in the PayPal software when the order is placed using 128 bit encryption. No information is held on any of our websites.
Guarantee
We guarantee your satisfaction, we value our customers highly and repeat orders are important business and we want you to return with more orders as many of our customers do.
Contact Us
To contact us, please email at sales@uk-telescopes.co.uk, alternatively, you can call on 01588 620717 between 9.00am and 5.00pm or write to us at The Cann Barn, Mellington, Church Stoke, Powys, SY15 6TQ.
Privacy Policy
Evergreen Internet Services do not disclose customers information to third parties. We only disclose information to third-parties for goods delivery purposes.
UK Law
UK Law is the applicable law.
Contract
When ordering online you are entering into a legally binding contract.
Data Protection
Personal data is held under the terms of the Data Protection Act. We do not disclose buyers' information to third parties.
VAT No.
Evergreen Internet Services VAT No. - 864970186
Evergreen Internet Services
The Cann Barn, Mellington, Church Stoke, Montgomery, SY15 6TQ
Tel: 01588 620717
All major credit cards accepted - please phone our hotline Tel: 01588 620717
